Providence Laboratory at Professional Plaza - Portland

Q 1. My doctor provided a test request form for a different laboratory. My insurance requires I use Labcorp. Do I need to go back to my doctor for a Labcorp test request form?
Ans 1. <p>Test requests can be accepted on non-Labcorp forms. Our staff will verify the testing details with the ordering provider. Please bring the test request form your doctor provided, along with your insurance information and identification, to your local Labcorp facility. You can use our website to find locations near you and to schedule appointments <a href="/content/labcorp/us/en/patients/labs-and-appointments.html">here</a>.</p>
Q 2. My doctor ordered tests, but I never had the testing done. I still have the old test order form. Can I come in and be tested or do I need to go back to my doctor for a new form?
Ans 2. <p>Most test orders are valid for at least six months (unless your doctor has specified otherwise). If your lab testing order is more than six months old, please contact your doctor for a new form.</p>
Q 3. What should I expect when I have a lab test?
Ans 3. <p>Your role in the performance of a lab test is to provide a specimen that will be analyzed in a laboratory. The specimen you provide might be a small amount of a body fluid, such as blood, saliva, semen, or urine, or a sample of stool or hair. You can be assured that Labcorp staff will make the specimen collection process as safe, quick, and comfortable as possible, while safeguarding your dignity and privacy. For more information about what to expect, visit our <a href="/content/labcorp/us/en/patients/labs-and-appointments/what-to-expect.html">What to Expect</a> section.</p>
Q 4. What items do I need to take to the Labcorp patient service center for specimen collection?
Ans 4. <p>When visiting a patient service center, you should bring the following information with you:</p> <ul> <li>The Labcorp test request form from a health care professional requesting laboratory testing</li> <li>A current insurance identification card (Medicare, private insurance or HMO/PPO)</li> <li>A photo ID (for example, a driver's license or employee identification badge)</li> <li>A health spending account card, credit card, or debit card</li> </ul> <p>Children must be supervised at all times while at our labs. Please plan ahead. Note: You may not bring children inside the collection area during a drug screen procedure.</p>
Q 5. Are there special requirements for collecting specimens from minors?
Ans 5. <p>Generally, minors must be accompanied by their parent or legal guardian. Labcorp is required to obtain authorization for the collection procedure and the billing of tests as ordered by a physician. If you are not the child’s legal guardian, you may need to provide a notarized statement signed by the minor’s parent or legal guardian that authorizes you to provide this permission.</p>
Q 6. How do I cancel an existing appointment?
Ans 6. <p>You can cancel a previously scheduled appointment by clicking <a href="https://express.labcorp.com/manage" aria-label="cancel an existing appointment for specimen collection">here</a>. Be sure to have your confirmation number available.</p>
Q 7. How do I modify an existing appointment for specimen collection?
Ans 7. <p>You can modify a previously scheduled appointment by clicking <a href="https://express.labcorp.com/manage" aria-label="modify an existing appointment for specimen collection">here</a>. Be sure to have your confirmation number available.</p>
Q 8. How do I schedule an appointment for specimen collection at a Labcorp location?
Ans 8. <p>To schedule an appointment, go to our <a href="/content/labcorp/us/en/patients/labs-and-appointments.html">Labs &amp; Appointments</a> page and search for the patient service center nearest you. Once a site is chosen, click “Schedule an Appointment” and follow the instructions. Please keep a copy of your confirmation number.</p>
Q 9. How do I know what services (pediatric, drug testing, etc.) are available at Labcorp lab locations (patient service centers) near me?
Ans 9. <p>A list of services performed at each location can be found within the detail page for each lab location (patient service center). You can also search by the "Any Service" drop-down menu on the <a href="/content/labcorp/us/en/patients/labs-and-appointments.html">Labs &amp; Appointments page</a>.&nbsp;</p>
Q 10. It’s snowing outside. How can I find out if the Labcorp lab location (patient service center) near me is still open?
Ans 10. <p>In cases of inclement weather, a special notice will appear on the <a href="/content/labcorp/us/en/patients/labs-and-appointments.html">Labs and Appointments</a> page on Labcorp.com.</p>
Q 11. What are the hours of operation at my local Labcorp patient service center?
Ans 11. <p>The hours of operation for each Labcorp patient service center are listed on the details page for each location. Please note: Some services, such as drug testing, are only available during certain hours. Please check the location details page prior to scheduling your appointment or visiting locations.</p>
Q 12. Can I just walk into Labcorp for blood work?
Ans 12. <p><span style="font-size: 10.5pt; font-family: 'Segoe UI',sans-serif; mso-fareast-font-family: 'Times New Roman'; letter-spacing: -.05pt; mso-font-kerning: 0pt; mso-ligatures: none;">While appointments are encouraged, they are not required. Go to your nearest Labcorp location at your convenience. Please check location details as some restrictions apply.</span></p>
Q 13. Can I just walk into Labcorp for blood work?
Ans 13. <p><span style="font-size: 10.5pt; font-family: 'Segoe UI',sans-serif; mso-fareast-font-family: 'Times New Roman'; letter-spacing: -.05pt; mso-font-kerning: 0pt; mso-ligatures: none;">While appointments are encouraged, they are not required. Go to your nearest Labcorp location at your convenience. Please check location details as some restrictions apply.</span></p>
Q 14. What methods of payment does Labcorp accept?
Ans 14. <p>If you receive a bill from Labcorp, you may make a payment using one of the following methods:</p><ul><li>Website: Visit the <a href="https://patient.labcorp.com/invoices/find">Bill Pay</a> section, available 24 hours a day, 7 days a week.</li><li>Toll-free telephone number: Call the automated voice response system at <a href="tel:+8008456167">800-845-6167</a>, available 24 hours a day, 7 days a week.</li><li>Mail: Send your payment to the address shown on your bill.</li><li>Patient service centers: You may make payments in person at any of our patient service centers.</li></ul><p>Cash, money orders, personal checks, and all major credit cards are acceptable forms of payment. For online payments, we also offer several convenient payment methods, including PayPal, Google Pay and Apple Pay. Please remember to attach the stub from your bill when mailing in your payment. If paying by check, include your 8-digit invoice number on the check.</p>
Q 15. Will Labcorp refuse service if I have an outstanding balance?
Ans 15. <p>Labcorp reserves the right to refuse service if you have a past due balance. When you visit a Labcorp patient service center, please be aware that, as part of the sign-in process, you will be advised if you have an outstanding balance for previous testing services. You will be asked to pay the balance in full (or a minimum amount) before we collect a specimen or continue with the current service. If you have any questions, please call Labcorp Patient Billing at <a href="tel:+8008456167">800-845-6167</a>.</p>
Q 16. How often will Labcorp send me a bill?
Ans 16. <p>Labcorp will send you a bill approximately once a month until the balance due for services we performed has been paid.</p>
Q 17. How can I make a payment?
Ans 17. <p>You may make a payment using one of the following methods:</p><ul><li>Visit&nbsp;<a href="https://patient.labcorp.com/invoices/find">Labcorp’s Bill Pay section</a>.</li><li>Call the automated voice response system at <a href="tel:+8008456167">800-845-6167</a>, available 24 hours a day, 7 days a week.</li><li>Mail your payment to the address shown on your bill. Please remember to attach the stub from your bill when mailing in your payment. If paying by check, include your 8-digit invoice number on the check.</li><li>You may make payments in person at any of our lab locations (patient service centers).</li></ul><p><strong>Note: </strong>Labcorp is <strong>not</strong> affiliated with any company that offers invoice payment services, such as Doxo.com. You can pay your invoice directly to Labcorp without incurring any payment service fee that might be charged by a bill payer service. Labcorp is not responsible for any fees that you may incur in using a payment service.</p>
Q 18. What are Labcorp Patient Billing hours of operation?
Ans 18. <p>Patients can call Labcorp between the hours of 8 AM to 5 PM ET Monday through Friday.</p>
Q 19. What is the telephone number for Labcorp Patient Billing?
Ans 19. <p>The toll-free telephone number for Patient Billing is <a href="tel:+8008456167">800-845-6167</a>.</p>
Q 20. I received a bill from Labcorp. Who should I contact?
Ans 20. <p>Labcorp received information from either your ordering physician or your insurance company indicating that you are responsible for all or part of the fees for testing services we provided. For more information about a bill you received from Labcorp, please contact Patient Billing at <a href="tel:+8008456167">800-845-6167</a>.</p>