Matrix Forex Services Pvt Ltd

Q 1. What is an eSIM?
Ans 1. The term "eSIM" simply means an embedded SIM card. There are no physical SIM cards involved and no physical swapping over required by you. An eSIM is basically a small chip inside your phone and works in a similar way to the NFC chip that's used for payment tech. The information on an eSIM is rewritable, meaning you can decide to change your operator with a simple phone call. They're really easy to add to a data plan – connecting devices with eSIMs to a mobile account can be done in minutes. eSIM is a new standard developed by GSMA and used worldwide. eSIM allows users to access the mobile phone network to the device without using a physical SIM card. eSIM stores phone numbers, subscription packages, network configurations that allow your device to connect to the mobile network.
Q 2. What all services can be used with an eSim?
Ans 2. This product enables you to make or receive calls, send or receive SMS or use data.
Q 3. How to buy plans for eSim?
Ans 3. We have a large range of prepaid plans specifically designed according to the travelers’ need. We provide country specific data or voice plan depending upon your destination country and data volume consumption. You can buy a data/voice plan depending on your requirement from the Matrix website at www.matrix.in.
Q 4. How to activate the eSim?
Ans 4. On successful purchase of an eSim you will receive a QR code on your email address provided at the time of booking, you need to scan the QR code to install the eSim on to your phone. Please do check if your phone is compatible for esim from list of compatible device for apple phones, android or other phones.  
Q 5. What number will be my Mobile number? And can I use my existing mobile number?
Ans 5. We provide number basis the country of travel. Your existing number will also be operational, you can choose any line for outgoing calls. Incoming calls can be received on both the numbers, since your existing number is also in use for calls you will not miss any incoming calls on your existing number.
Q 6. What is the validity of the plan?
Ans 6. Depending upon the plan you buy, the validity will come accordingly.
Q 7. Is my device eSIM compatible?
Ans 7. Check device compatibility
Q 8. How do I order a SIM or an eSIM?
Ans 8. You can simply select your product based on the country or countries you are travelling to. Please select the plan which is most suitable to you, and then select the form i.e. SIM or eSIM. In case you are still not sure which product to select, please give us a chance to help you by calling on the number mentioned on the home page or get is touch with us on live chat.
Q 9. Can I cancel my order?
Ans 9. We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Q 10. What are the delivery timelines for Matrix Sim?
Ans 10. In case of a physical SIM card, the product is dispatched on the same day if the order is placed before 4 pm on a working day. For orders placed after 4 pm or on a non-working day, it is dispatched on the next working day. For more details please click here
Q 11. How to recharge matrix SIM or Matrix eSIM?
Ans 11. You may please visit https://recharge.matrix.in/ to recharge Matrix SIM or eSIM.